Frequently Asked Questions
Why is there a HER bar?
Great question. Body-weight and physiology play a critical role in the nutritional demands of your body. Optimal protein, calories, fats and carbohydrates differ for lighter weight athletes. At Index we know one size does not fit all, so we made a bar designed for your specific needs.
Why is there a KIDS bar?
Index is made up of moms and dads, dedicated to their own nutritional needs, but equally, if not more dedicated to the nutritional well being of their growing little superheroes. As parents we know how nearly impossible it is to feed your kids well, especially on the go. With so many kids bars filled with sugar, toxins and processed ingredients that actually interfere with a wide range of physiological, psychological and emotional developments in growing bodies, we were driven to create a product that moms and dads could confidently feed their kids, resting assured they were giving their kids the very best fuel to help their young bodies thrive.
Your bar says 70% certified organic, which ingredients in your bar are not organic and why?
Great question and we’re glad you asked! The only ingredients in our bars that are not considered organic are the grass fed whey and sea salt. This is because grass can’t technically be classified as organic and sea salt (which comes from the sea) also can’t be classified as organic. All other ingredients in our bars are certified organic.
Are your ingredients certified organic?
They sure are! We were certified organic by CCOF. You can read more about that here: https://www.ccof.org
Why do you have an asterisk after Gluten Free and Soy Free?
Our bars are 100% formulated to be soy free and gluten free. However, we do manufacture in a facility that also uses gluten and soy. Even though our manufacturer uses good manufacturing practices to clean and sanitize machinery in between product runs, we can’t guarantee with 100% certainty that minute traces would never be present since we run our product on shared equipment with products that contain those items. Technically, this is not required to call out but we are a conscious company that focuses on transparency and feel a responsibility to consumers who might have serious and life threatening allergies to alert them of the small but unlikely chance that trace amounts could be found.
I love these, how do I get more?
We encourage you to sign up for our monthly subscription packages to get your Index bars delivered automatically to your home or office every month. It’s the fastest and cheapest way to ensure you are never without your favorite bar. It’s also risk free and can be cancelled at any time.
When will you create more delicious products?
We are in the process of expanding our line now. If you have any suggestions or feedback, we would LOVE to hear it. You can reach us at: firstname.lastname@example.org
How long does it take to receive an order?
Most orders will ship by the next business day. Once your order ships, it should be delivered to you within 2-5 business days.
Can you ship to a PO Box?
We sure can!
What makes the INDEX organic food bar different?
So many things! We use the cleanest most nutrient dense ingredients available.
We are also one of the very first products on the market to use organic whey in our bars. We use a special mix of both organic whey and grass fed whey to round out the perfect texture of our Index organic food bars.
Unlike some of our competitors, we don’t cut corners by adding a bunch of sugar, artificial ingredients and other unhealthy fillers.